Reference

Terms and Conditions That Govern Your ace3365 Account

These terms set out what you agree to when you open and use an account on ace3365. Eligibility, wallet activity through bKash, Nagad or Rocket, game access, and withdrawal handling are all covered here — read them before you start.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and verification conditionsAccount suspension and closureJurisdiction and local law
ace3365 Terms and Conditions That Govern Your ace3365 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these terms is unclear, or you want to raise a dispute about a decision made on your account, our support team is the right starting point. You can reach us through live chat inside your account dashboard, by email, or via the help section linked at the bottom of every page. When you contact us about a terms-related matter, include your account ID and a clear description of the issue so we can respond without back-and-forth delays.

Live Chat Open the chat widget from your account dashboard to reach our team directly. Useful for urgent terms queries, account holds or wallet verification questions involving bKash, Nagad or Rocket.
Email Support Send a detailed message to our support address for non-urgent terms concerns. Include your account ID and the specific clause or transaction in question so we can review your case accurately.
Help Centre The help section at the bottom of every page covers common terms questions, wallet conditions and account eligibility checks. Start here before raising a formal dispute to save time.
HOW WE HANDLE YOUR ACCOUNT

Account Security, Data and Your Rights Under These Terms

These terms are not just rules we enforce — they also define what you can expect from us. Account security, how we hold your data, and the process for requesting changes to your account are all part of this agreement. If something changes on our end that affects these terms materially, we will notify you through your registered contact method before the change takes effect.

Account Security

Your account is protected by OTP verification on login. Never share your PIN or OTP with anyone. If you suspect unauthorised access, contact support immediately through live chat and we will place a temporary hold.

Data Retention

We retain account and transaction records in line with our privacy policy. Wallet activity through bKash, Nagad and Rocket is logged for verification and dispute resolution purposes and is not shared with third parties outside of that scope.

Requesting Account Changes

To update your registered mobile number, wallet details or account information, submit a request through live chat or email with identity verification. Changes to wallet addresses linked to Nagad or Rocket require an additional confirmation step.

Who to Contact for Terms Disputes

All formal disputes about these terms go to our support team via email first. We aim to acknowledge every dispute within one business day and will follow up with a resolution path based on the account record.

Common Questions About These Terms and Conditions

These are the questions we hear most often about account terms, eligibility and wallet conditions. If your question is not here, use the live chat or help centre to get a direct answer before taking any action on your account.

Yes. Every deposit and withdrawal made through bKash, Nagad or Rocket is subject to these terms. Wallet-specific conditions, such as minimum transfer amounts, are set out in the payment section of your account.

If your account is opened or used from a restricted jurisdiction, it may be suspended and your balance reviewed. Access depends on local law and eligible regions — check your local rules before depositing.

We may update these terms at any time. Where changes are material, we will contact you via your registered method before they take effect. Continued account use after an update means you accept the new version.

Contact support by email with your account ID and the specific decision you are disputing. We acknowledge formal disputes within one business day and work through the account record to reach a resolution.

Yes. You must meet the eligibility requirements in force in your local jurisdiction to hold an account. Accounts opened by ineligible individuals will be suspended and any associated wallet activity reviewed.

Reach our support team through live chat or the help centre before you take action on that part of the account. Acting on a misread clause does not exempt you from the terms, so clarify first.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.